Terms of Use

Please note that by browsing our website and placing an order you are bound by the following terms and conditions.

ORDERS & PRODUCTION TIME

We are a custom made to order business and estimate production time of up to 5 business days for prints.

PRICING

We reserve the right to change pricing at our discretion and without notice.

Prices are fixed once your order has been confirmed.

Shipping or delivery charges are calculated and listed in the order confirmation at the time of purchase.

PAYMENTS & SECURITY

Payments made via the Carla and Joel website are processed using a third party payment gateway, Stripe. We do not collect or record any credit card details when purchasing products from our website.

DUTIES & TAXES

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made.

PRIVACY

When purchasing something from our store, we collect the personal details you give us such as your name and email address. When browsing our store, we also automatically receive your internet protocol (IP) address in order to help us learn about your browser and operating system.

With your permission, we may send you emails with updates and information about our store and new products.

CONSENT

When providing us with personal information to complete a transaction, verify your credit card, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask directly for your expressed consent.

If after you provide consent, you change your mind; you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time. Any personal information that you provide to us will not be released, sold or rented to any entities or individuals.

We pride ourselves on not only providing customers with products of the highest quality but also excellent customer service. Should you have any queries about an order, shipping or our terms and condition, please do not hesitate to contact us.